Frequently Asked Questions

Simply browse our store at Lawn Works USAs.com , select the product you want, choose your options, and click “Add to Cart.” Then proceed to checkout, enter your shipping details, and complete your payment. You’ll receive a confirmation email right away.

Orders can be modified or cancelled within 24 hours of purchase, as long as they haven’t entered processing. Contact us immediately at support@lawnworksusas.com or call (631) 908-4996 and we’ll help you out.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and Apple Pay. All transactions are processed through secure, SSL-encrypted checkout.

Currently, we don’t offer in-house financing. However, you may be able to use available payment options offered by your payment provider at checkout. We’re also exploring additional financing options for the future.

Yes! As soon as your order is placed, you’ll receive an email confirmation with your order number, items purchased, and estimated delivery. Check your spam folder if you don’t see it within a few minutes.

Standard delivery takes 7–21 business days depending on your location and the size of the product. Orders are processed within 1–3 business days before shipping. Large equipment like riding mowers may ship via freight and take slightly longer.

Yes! All orders over $500 qualify for free shipping. For orders under $500, shipping rates may vary depending on order value and product size.

Yes, we ship to all 50 U.S. states including Alaska and Hawaii. Please note that deliveries to these locations may take additional time and some oversized items may have additional shipping charges.

Currently, we only ship within the United States. We’re working on expanding our shipping options in the future.

Once your order ships, you’ll receive an email with a tracking number and a link to track your delivery. For freight shipments, the carrier may contact you directly to schedule a delivery window.

Yes, but only if your order hasn’t shipped yet. Contact us as soon as possible at support@lawnworksusas.com or call (631) 908-4996 and we’ll update your address.

We offer a 30-day return policy. You can return any unused product in its original packaging within 30 days of delivery. Buyer is responsible for return shipping costs. We recommend using a trackable shipping method.

Email support@lawnworksusas.com or call (631) 908-4996 with your order number and reason for return. We’ll issue an RMA number and provide return instructions within 1–2 business days.

Returns should be sent to: 55 Paradise Ln, Bay Shore, NY 11706

Once we receive and inspect your returned item, refunds are processed within 5–7 business days. It may take an additional 3–5 business days for the refund to appear on your bank or credit card statement.

Used or assembled equipment, custom orders, clearance items marked as “Final Sale,” and parts or accessories that have been installed cannot be returned.

Contact us within 48 hours of delivery with photos of the damage. We’ll review the issue and help arrange an appropriate resolution. For freight deliveries, inspect the shipment upon arrival and note visible damage on the delivery receipt.

We don’t offer direct exchanges. To get a different product, return the original item for a refund and place a new order for the product you’d like instead.

All products sold on Lawn Works USA are brand new, factory-sealed, and come with the applicable manufacturer’s warranty. We do not sell used, refurbished, or open-box equipment.

Most riding mowers and zero-turn mowers arrive mostly assembled. Some minor assembly may be required, such as attaching the seat, steering wheel, or battery. Detailed assembly instructions are included with the product.

It depends on your yard size and terrain. For smaller lawns, a walk-behind mower may be suitable. For medium-sized lawns, a riding mower can be a good choice. For larger properties, a zero-turn mower can provide increased speed and maneuverability. If you’re unsure, contact us and we’ll help you choose.

Yes! We carry a range of accessories and replacement items for lawn equipment. Check the product page for compatible accessories and available add-ons.

We strive to provide accurate product images and information. Colors may vary slightly due to screen settings. Always review the product specifications listed on the product page before ordering.

Products come with the applicable manufacturer’s warranty. Warranty coverage varies by product and manufacturer, so please review the warranty information provided with your specific product.

Contact us at support@lawnworksusas.com with your order number, product details, and a description of the issue. We’ll guide you through the warranty claim process and help coordinate with the manufacturer when applicable.

Warranty coverage depends on the manufacturer’s specific warranty terms. Normal wear items may not be covered. Refer to the warranty documentation for your specific product for complete details.

Extended warranties may be available through the manufacturer or an applicable warranty provider. Contact us and we’ll help you determine what options may be available for your specific product.

You can reach us by email at support@lawnworksusas.com or by phone at (631) 908-4996 . Our support team is available to assist with orders, shipping, returns, products, and other questions.

No, you can check out as a guest. However, creating an account can make it easier to track orders, view order history, and speed up future purchases.

Lawn Works USA is an online store. Our business address is:

5150 Colorado Blvd
Denver, CO 80216

Please contact customer support before visiting, as product availability and order fulfillment are handled through our online store.

Yes. If you’re a landscaping business or need multiple units, contact us at support@lawnworksusas.com for information about commercial or bulk orders.

We strive to offer competitive prices. If you find the same product at a lower price from an authorized U.S. retailer, contact us with the product details and we’ll review the request.