Privacy Policy

When you visit Lawn Works USA.com or make a purchase, we may collect different types of information to provide and improve our services.

Personal Information

Information you provide directly when placing an order, creating an account, or contacting us:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely — never stored on our servers)

Automatically Collected Information

Information collected automatically when you browse our website:

• IP address and approximate location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited, time spent, and navigation patterns
• Referring website or search engine
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

All third-party service providers are contractually obligated to keep your information confidential and use it only for the specific services they provide to us.

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our website.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality, such as the ability to add items to your cart or complete checkout.

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL technology
• Secure Payment Processing: Payment information is handled by PCI DSS-compliant processors. We never store credit card numbers on our servers
• Access Controls: Access to personal data is restricted to authorized personnel only on a need-to-know basis
• Regular Monitoring: We regularly monitor our systems for vulnerabilities and potential security threats
• Secure Infrastructure: Our website is hosted on secure, professionally managed servers with firewall protection

While we take every reasonable precaution to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Order Data: Retained for 7 years for tax, accounting, and legal compliance purposes
• Account Data: Retained for as long as your account is active. You may request deletion at any time
• Marketing Data: Retained until you unsubscribe or request removal from our mailing list
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical analysis
• Support Communications: Retained for up to 3 years to provide consistent customer service

When data is no longer needed, it is securely deleted or anonymized so it can no longer be associated with you.

You have the following rights regarding your personal information. To exercise any of these rights, contact us at Support@Lawn Works USA.com.

We will respond to all data rights requests within 30 days. We may request identity verification before processing your request to protect your data from unauthorized access.

Our website may contain links to third-party websites, including manufacturer sites, social media platforms, and partner services. These links are provided for your convenience and do not signify our endorsement of those websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites before providing them with your personal information.

Lawn Works USA does not knowingly collect personal information from children under the age of 13. Our website and products are intended for use by adults aged 18 and older.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information. If you believe a child has provided us with personal data, please contact us at Support@Lawn Works USA.com so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page.

For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you via email or a prominent notice on our website before the changes take effect.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don’t hesitate to reach out:

• Company: Lawn Works USA
• Website: Lawn Works USA.com
• Email: Support@Lawn Works USA.com
• Phone: +1 (631) 908-4996
• Address: 55 Paradise Ln, Bay Shore, NY 11706

We aim to respond to all privacy-related inquiries within 24–48 hours during business days. For data rights requests, we will respond within 30 days as required by applicable law.