Shipping & Returns
Fast Shipping. Easy Returns.
We make sure your lawn equipment arrives safely and on time. Not happy? Our straightforward return policy has you covered.
Free Shipping
on Orders $500+
on Orders $500+
Ships Within
7–21 Business Days
7–21 Business Days
30-Day
Return Window
Return Window
Insured &
Trackable
Trackable
Shipping
Shipping Information
All orders are processed from our warehouse and shipped directly to your door. We use trusted carriers to ensure your lawn equipment arrives safely and on time.
Processing Time
Orders are processed within 1–3 business days. You’ll receive a confirmation email once your order is shipped.
Delivery Time
Standard delivery takes 7–21 business days depending on your location and the product size.
Delivery Area
We currently ship to all 50 U.S. states. Shipping to Alaska and Hawaii may take additional time.
Shipping Insurance
All shipments are fully insured. If your order arrives damaged, contact us immediately for assistance.
Large Equipment Deliveries
Riding mowers and large equipment ship via freight carrier. You’ll be contacted by the carrier to schedule a delivery window. Please inspect your shipment upon arrival and note any visible damage on the delivery receipt.
Rates
Shipping Rates
We keep shipping simple and affordable. Orders over $500 ship for free.
| Order Total | Standard Shipping | Estimated Delivery |
|---|---|---|
| Under $100 | $14.99 | 10–21 business days |
| $100 – $299 | $29.99 | 10–21 business days |
| $300 – $499 | $49.99 | 7–14 business days |
| $500+ | FREE | 7–14 business days |
Pro Tip
Add accessories or parts to your order to reach the $500 threshold and get free shipping on everything!
Tracking
Order Tracking
Stay updated on your order every step of the way. Here’s how tracking works:
1
Order Confirmed
You’ll receive an email confirmation with your order number as soon as your purchase is placed.
2
Shipped & Tracking Sent
Once your order ships, you’ll get an email with a tracking number and a link to track your delivery.
3
Out For Delivery
Your carrier will notify you when your order is out for delivery. For freight shipments, you’ll be contacted to schedule a delivery window.
4
Delivered
Inspect your equipment upon arrival. If there’s any damage, contact us within 48 hours for assistance.
Returns
Returns Policy
We want you to be 100% satisfied with your purchase. If you’re not happy, we offer a straightforward 30-day return policy.
30-Day Window
Return any unused product in its original packaging within 30 days of delivery for a full refund.
Return Shipping
Buyer is responsible for return shipping costs. We recommend using a trackable shipping method for your protection.
Important: Non-Returnable Items
Used or assembled equipment, custom orders, and clearance items marked as “Final Sale” cannot be returned. Parts and accessories that have been installed are also non-returnable. If your item arrived damaged or defective, contact us within 48 hours for assistance — this is separate from our return policy.
How to Start a Return
1
Contact Us
Email support@lawnworksusas.com or call (631) 908-4996 with your order number and reason for return.
2
Get Your RMA Number
We’ll issue a Return Merchandise Authorization (RMA) number and provide return instructions within 1–2 business days.
3
Ship It Back
Pack the item securely in its original packaging. Include the RMA number on the outside of the box and ship it back to: 55 Paradise Ln, Bay Shore, NY 11706.
4
Refund Processed
Once we receive and inspect the item, your refund will be processed within 5–7 business days to your original payment method.
FAQ
Frequently Asked Questions
Yes, but only if your order hasn’t shipped yet. Contact us as soon as possible at support@lawnworksusas.com or call (631) 908-4996 and we’ll update your address.
Contact us within 48 hours of delivery with photos of the damage. We’ll review the issue and help arrange an appropriate resolution.
Currently, we only ship within the United States, including Alaska and Hawaii. Please contact Lawn Works USA if you have questions about a specific delivery location.
Once we receive your returned item, refunds are processed within 5–7 business days. It may take an additional 3–5 days for the refund to appear on your bank statement.
Orders can be cancelled within 24 hours of purchase if they haven’t entered processing. After that, you’ll need to wait for delivery and initiate a return. Contact us right away if you need to cancel.
We don’t offer direct exchanges. To get a different product, simply return the original item for a refund and place a new order for the product you want.
Still Have Questions?
Our support team is available to help with shipping, returns, orders, or anything else.
55 Paradise Ln, Bay Shore, NY 11706